Job Description
We are seeking a dynamic and friendly Guest Relations Officer to join our team at Le Meridien Chennai. The ideal candidate will have a passion for hospitality and a commitment to delivering exceptional guest service.
Responsibilities
- Welcome guests and assist with check-in/check-out
- Answer guest inquiries and resolve any issues
- Coordinate with hotel departments to ensure guest satisfaction
- Manage guest feedback and complaints
- Assist with VIP and special guest arrangements
- Maintain guest loyalty programs
- Provide local recommendations and arrange tours
- Work closely with the Front Office Manager to ensure smooth operations
Qualifications
- Minimum 1-2 years of experience in guest relations or a similar role
- Excellent communication and interpersonal skills in Hindi and English
- Strong problem-solving skills and the ability to remain calm under pressure
- Proficiency in MS Office and hotel property management systems
- High school diploma or equivalent; bachelor's degree in Hospitality Management preferred
- Flexible scheduling, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Passion for customer service and a commitment to exceeding guest expectations