Job Description
Join our prestigious Luxury Hotel Group as a Front Desk Agent in the heart of Uptown New York. Create memorable first impressions and ensure exceptional guest experiences.
Responsibilities
- Greet guests and handle check-ins/check-outs efficiently
- Answer phone calls and respond to guest inquiries promptly
- Manage room reservations and amendments
- Process payments and refunds
- Collaborate with housekeeping and maintenance to resolve guest issues
- Maintain a clean and organized front desk area
- Upsell hotel amenities and services
- Handle guest complaints professionally
Qualifications
- High school diploma or equivalent
- Previous front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficiency in English; bilingual skills a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic computer skills
- Ability to stand for extended periods