Job Description
Join our esteemed team at Luxury Living Hotels as a Front Desk Agent. We're seeking a professional with a passion for hospitality and exceptional customer service to represent our upscale brand.
Responsibilities
- Greet guests and handle check-ins/check-outs efficiently.
- Answer phone calls and respond to guest inquiries professionally.
- Upsell hotel services and amenities to enhance guest experience.
- Handle guest complaints and resolve issues promptly.
- Perform administrative tasks and maintain a clean, organized front desk area.
Qualifications
- High school diploma or equivalent; associate degree in hospitality preferred.
- Proven experience in front desk or customer service role.
- Excellent communication and interpersonal skills.
- Fluency in English; proficiency in additional languages a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in hotel property management systems.