Job Description
Join our dynamic team as a Senior Customer Service Representative! We're looking for a passionate professional to manage complex customer issues and ensure exceptional service.
Responsibilities
- Handle complex customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues independently.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Maintain customer service metrics and ensure high levels of satisfaction.
- Provide feedback and suggestions to improve customer service processes.
Qualifications
- Proven experience (3+ years) in customer service, preferably in a tech environment.
- Excellent communication and active listening skills.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM software and helpdesk tools.
- High school diploma or equivalent; bachelor's degree preferred.