Job Description
Join TechSupport Inc. as our Remote Customer Support Specialist! We're looking for a passionate individual to join our growing team and help us deliver exceptional customer service.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues.
- Document and track customer issues and resolutions.
- Collaborate with cross-functional teams to improve products and services.
- Maintain a positive and professional demeanor while handling difficult customers.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Proven customer service experience, preferably in a technical environment.
- Strong problem-solving skills and attention to detail.
- Excellent communication and active listening skills.
- Familiarity with CRM software and troubleshooting tools.
- Ability to work remotely and independently.