Job Description
Join TechSupport Inc. as a Remote Customer Service Representative and enjoy the flexibility of working from home. We're seeking passionate individuals to provide exceptional support to our global customer base.
Responsibilities
- Handle inbound customer calls and emails regarding technical support.
- Troubleshoot and resolve customer issues in a timely manner.
- Document and track customer interactions using our CRM system.
- Collaborate with internal teams to escalate complex issues.
- Meet and exceed monthly performance metrics.
Qualifications
- High school diploma or equivalent.
- Proven customer service experience (1+ years).
- Excellent communication and active listening skills.
- Strong problem-solving abilities.
- Proficiency in using computers and multiple software applications.
- Reliable internet connection and quiet workspace at home.