Job Description
Join our dynamic team as a Remote Call Center Agent! Provide excellent customer support from the comfort of your home in Amsterdam. We offer a competitive salary, flexible hours, and a supportive work environment.
Responsibilities
- Handle inbound customer calls and emails professionally.
- Respond to customer inquiries and complaints efficiently.
- Upsell and cross-sell products and services when appropriate.
- Document customer interactions accurately in our CRM system.
- Meet and exceed monthly performance targets.
- Collaborate with our team to improve customer experience.
Qualifications
- Native or bilingual Dutch speaker.
- Excellent communication and active listening skills.
- Proven customer service experience (minimum 1 year).
- Strong problem-solving abilities.
- Reliable internet connection and quiet workspace at home.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Availability to work flexible shifts, including evenings and weekends.