Job Description
Join our dynamic team as a Customer Service Representative in our vibrant Amsterdam office! We're looking for a passionate professional to provide exceptional support to our valued customers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues in a timely manner.
- Collaborate with our technical team to escalate complex issues.
- Maintain accurate customer records and update our CRM system.
- Contribute to process improvement initiatives.
- Work in a dynamic, fast-paced environment with a focus on customer satisfaction.
Qualifications
- Fluency in Dutch and English, both written and spoken.
- Proven customer service experience, preferably in a technical environment.
- Strong problem-solving skills and a knack for troubleshooting.
- Excellent communication and active listening skills.
- Ability to work in a team and independently.
- Basic knowledge of CRM systems.