Job Description
Join our dynamic team as an Evening Shift Customer Service Representative! Work from our modern NYC office, providing exceptional support to our valued clients from 5 PM to 1 AM.
Responsibilities
- Handle inbound customer calls and emails professionally.
- Troubleshoot technical issues and provide solutions.
- Document customer interactions and maintain accurate records.
- Meet and exceed performance metrics.
- Collaborate with the team to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and problem-solving skills.
- Fluency in English; bilingualism is a plus.
- Ability to work evenings and weekends.
- Proficiency in using computer systems and software.