Job Description
Join FlexiCall Solutions and enjoy a flexible part-time evening role as a Customer Service Representative. We're looking for friendly, patient, and tech-savvy individuals to provide exceptional support to our clients.
Responsibilities
- Handle inbound customer calls and emails during evening shifts.
- Troubleshoot technical issues and provide solutions.
- Document customer interactions and track progress.
- Meet and exceed customer satisfaction targets.
- Collaborate with the team to improve processes.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong communication and active listening skills.
- Proficiency in using computers and basic software.
- Ability to work evenings and some weekends.
- Familiarity with CRM software a plus.