Job Description
Join our dynamic team as a Customer Service Representative! We're looking for a passionate, patient, and problem-solving individual to provide excellent support to our valued customers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues.
- Document and track customer issues and resolutions.
- Collaborate with internal teams to improve customer experience.
- Meet and exceed monthly performance metrics.
Qualifications
- High school diploma or equivalent.
- Proven customer service experience.
- Strong communication and active listening skills.
- Technical aptitude and willingness to learn.
- Ability to work in a fast-paced environment.
- Fluency in English; bilingualism is a plus.