Job Description
Join TechSupport Inc. as a Customer Service Representative and be the voice of our brand! We're looking for a passionate, patient, and tech-savvy individual to join our remote team. Provide exceptional support to our global customer base and help us maintain our high customer satisfaction ratings.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Troubleshoot technical issues and provide solutions.
- Document and track customer interactions using our CRM system.
- Collaborate with our technical team to escalate complex issues.
- Meet and exceed our performance metrics, including CSAT scores.
- Stay updated with our products and services.
Qualifications
- High school diploma or equivalent; relevant experience preferred.
- Excellent communication and active listening skills.
- Proficiency in English, both written and verbal.
- Strong problem-solving skills and a knack for troubleshooting.
- Basic understanding of computers and technology.
- Ability to work in a remote environment with flexible hours.