Job Description
Join our dynamic team as a Customer Service Representative in our bustling New York call center! We're seeking passionate, tech-savvy professionals to provide exceptional support to our valued customers.
Responsibilities
- Handle inbound calls, emails, and chats from customers.
- Troubleshoot and resolve technical issues with patience and accuracy.
- Upsell and cross-sell products and services when appropriate.
- Document and track customer interactions in our CRM system.
- Meet and exceed monthly performance metrics.
- Collaborate with team members to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous call center or customer service experience.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and active listening skills.
- Fluency in English; bilingual skills a plus.
- Ability to work in a fast-paced environment and multitask.
- Availability to work flexible schedules, including evenings and weekends.