Job Description
Join our dynamic team in the heart of Austin, TX! We're seeking a passionate Customer Service Representative to provide exceptional support to our valued customers.
Responsibilities
- Handle inbound customer calls and emails
- Troubleshoot technical issues and provide solutions
- Document and track customer interactions
- Collaborate with internal teams to resolve complex issues
- Meet and exceed monthly performance targets
Qualifications
- High school diploma or equivalent
- Previous customer service experience (1+ years)
- Strong communication and active listening skills
- Proficiency in MS Office Suite
- Ability to work in a fast-paced environment
- Familiarity with CRM software