Job Description
Join our dynamic team in the heart of Austin, TX as a Customer Service Representative! We're seeking a passionate individual to provide exceptional support to our valued customers. Enjoy a competitive salary, comprehensive benefits, and a fun, collaborative work environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat.
- Troubleshoot technical issues and provide solutions.
- Document and track customer interactions in our CRM system.
- Collaborate with internal teams to ensure customer satisfaction.
- Meet and exceed monthly performance metrics.
- Stay up-to-date with product knowledge and industry trends.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous customer service experience (1+ years).
- Strong communication and active listening skills.
- Proficiency in MS Office Suite and CRM software.
- Ability to thrive in a fast-paced environment and multitask effectively.
- Familiarity with tech industry trends and products.