Job Description
Join our dynamic team as a Customer Service Representative in the heart of Amsterdam! We're looking for a passionate, patient, and tech-savvy individual to provide exceptional support to our valued customers.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Troubleshoot technical issues and provide solutions.
- Document and track customer issues using our ticketing system.
- Collaborate with internal teams to escalate complex issues.
- Maintain a positive and professional demeanor under pressure.
- Meet and exceed monthly KPIs.
Qualifications
- Fluency in English and Dutch (both written and spoken).
- Proven customer service experience (1+ years).
- Strong technical aptitude and willingness to learn.
- Excellent communication and active listening skills.
- Ability to multitask and prioritize workload.
- Availability to work in a rotating shift schedule.